Platinum Support
Work with Dedicated Technical Support Engineers Who Understand your Unique Systems & Business Objectives
With a myriad of tightly-integrated, custom-installed systems, complicated data management processes, and automated programs running simultaneously across business units, every piece of your marketing ecosystem must perform at its best. That's why you need direct access to ExactTarget's most senior technical support staff who have the business savvy to provide sophisticated solutions and the technical expertise to solve the toughest challenges.
During your Platinum Support engagement, you will work with named primary and secondary Platinum Support Managers who are assigned to your account and will provide:
- Ongoing support throughout the term of your ExactTarget contract
- A team of Platinum Support Managers dedicated to your organization who will become experts in your unique systems and business objectives
- Deep ExactTarget application, productized integrations, and programming expertise and in-depth trouble shooting
- Application optimization and best practices
- 24-hour, year-round Platinum Support access with a dedicated phone line, email address, and online chat
If you want to partner with highly-technical Platinum Support Managers who understand the complexities of your business and are dedicated to your long-term success, consider purchasing a Platinum Support engagement.